This program guides viewers through an E.A.S.Y. communication process. Students learn constructive communications by identifying the Effect they hope to achieve; understanding the knowledge and attitude of their Audience; explaining the Subject with specific and organized information; and seeing the positive effects of knowing and understanding Yourself.

Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then...

Gain a powerful formula for leading discussions in the boardroom and training room with this helpful video. The program will help you control meetings, keep time, and ensure that outcomes are achieved. The seven point formula will guide anyone looking to manage meetings effectively, with such topics as identifying objectives, managing time effectively, resolving conflict, and listing action.

Are you involved in leading group discussions? If so, you'll want to ensure productive contributions, manage group dynamics, and achieve planned outcomes. Facilitation means "making it easy." In this video, you'll learn five common mistakes to avoid that new and even experienced facilitators make. Subjects covered include no clear plan, lose control, any discussion is good, uneven participation, no focus on results, and recommendations for new facilitators....

There are five ways to communicate non-verbally: appearance, face, body, speech, and position. This fascinating program provides an introduction to body language, teaching viewers how to interpret it, how to respond to it, and how to increase awareness of your own body language and that of others.

As leaders, managers, team leaders, and members, we often hear we need to develop and improve our communication skills. This program shows seven steps to put into practice straight away, including identifying a checklist of skills, getting feedback from others, summarizing skills that need development, developing skills, actively experimenting with new skills, evaluating progress, and celebrating your success.

Ruling the planet isn’t quite the piece of cake Eve expected. The crew is battling cabin fever and Eve needs to prepare a ceremonial message for Universe Day with no time to spare. Will a crash course in audience engagement be enough to help Eve win over the entire universe?

Language is a crucial part of human identity. It influences the way we think, talk, and write about ourselves and others. In this program, the relationship between language and identity is explored as we follow Detective Quinn’s investigation of a bank robbery. Listen to the interviews of four witnesses with very different ways of speaking: Queen’s English, Australian ocker, business jargon, and hip-hop. At the end of each witness statement, information...

Eve has barely warmed up her Presidential office chair and a crisis is already looming. Watch the lunacy unfold as Eve scrambles to deliver her first big oral presentation with help from her future self. Can she achieve the unthinkable and prevent an unhinged alien from annihilating Earth? And more importantly, how can she get out of wearing ugly Presidential hats and badges?

Managing conflict effectively is essential to a productive work environment. This program plays out some of the potential conflicts that can occur in an aged care facility, shows the negative responses to disagreements, and then offers practical techniques to better deal with disagreements in a health care setting. Actors demonstrate how conflicts between staff and relatives can often be resolved by using fogging and negative assertion; how tension...